Privacy Policy

1. Introduction

Leadlock ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice agent platform and related services.

2. Information We Collect

We collect information in the following ways:

Account Information

When you create an account, we collect your email address, company name, and account preferences. We also store the timestamp when you accept our Terms of Service.

Call Data

Our Service processes and may record phone calls made through our platform. This includes call metadata (duration, timestamps, phone numbers), call recordings (when enabled), and transcripts generated from calls.

Usage Data

We automatically collect information about how you interact with our Service, including IP address, browser type, pages visited, and features used.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our Service (e.g., Twilio for telephony, Supabase for data storage, Stripe for payments)
• Integration Partners: When you connect third-party services (e.g., GoHighLevel, Calendly), we share necessary data to enable those integrations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Call recordings and transcripts are retained according to your account settings. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, access controls, and regular security assessments.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and receive a copy of your data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us at privacy@leadlock.ai.

8. Cookies and Tracking

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how users interact with our Service. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Leadlock
Email: privacy@leadlock.ai